Income Officer

Salary: £32,000.00 – £38,000.00 per year.

We are looking for an Income Officer to join our Customer Accounts team in Bristol. This role involves negotiating payment arrangements with customers, providing welfare benefit and money advice, and preparing applications for court, as well as visiting customers’ homes and attending court hearings as required.

Responsibilities

• Deliver a comprehensive rent & service charge collection service across the region
• Monitor customer accounts for all tenures
• Manage end-to-end processes
• Engage with external agencies including local authorities when needed
• Manage evictions

Qualifications

• Knowledge and experience of social housing, home ownership or the private rented sector
• Working knowledge of welfare benefits
• Excellent customer service skills
• Experience in income management or debt recovery/collection is advantageous, but not essential
• Self‑starter with a proactive approach and the ability to work without close supervision
• Effective decision‑making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload
• Has a car and full driving licence (essential for travel)

Benefits

• 25 days holiday + bank holidays (with an extra day each year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• Three additional wellbeing days and two paid volunteering days
• Generous matched pension scheme up to 12% and life cover at 4x salary
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including gym membership and access to a 24/7 virtual GP service

Equality, Diversity & Inclusion & DBS

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Please note a Basic DBS check will be undertaken for the successful candidate.

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