Income Management Officer

Job Opportunity – Income Management Officer – Income Team

Hours: 29.6 Hours per week

Salary: Grade 7

Location: St James Road, Dudley

Directorate/Service area: Housing & Communities, Income Team

Permanent Position

We are a team that delivers high performance and good customer service and continues to see monthly reductions in rent arrears for Dudley Council in what is a challenging financial time for all. This involves the maximisation of income, effective debt recovery and providing support, advice, information and guidance to customers to avoid financial difficulties.

Responsibilities

• Take an overall view of monies owed in order to maximise income to Dudley MBC.
• Deal with enquiries from internal and external customers and respond in writing, on the telephone or face to face as appropriate.
• Carry out home visits to engage with customers with outstanding debt.
• Undertake recovery action for rent arrears that includes the serving of Notice of Possession and Court Proceedings to County Court.
• Collect and review customers income and expenditure details to agree affordable repayment plans and advise on ways to maximise income.
• Have knowledge of welfare benefits.
• Use communication skills and ability to deliver your skills through effective working relationships with work colleagues.
• Signpost customers to other teams and partner organisations as appropriate.
• Ability and willingness to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service.

Attached Documents

• IMO – PS May 26.docx
• IMO – JD May 26.docx
• Employee Benefits List.pdf

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