Join Savanta’s UK Operations team as an Associate Director within our Agencies/Clariti, Client Service Team on a 9-month Fixed-Term Contract.
About the Role
This role would be working for our sister brand, Clariti, the Agency for Agencies. We’re a challenger brand looking to make a big impact and innovating heavily in our tech and product offering for clients. Our flexible, consultative approach to project delivery allows our clients to work in a way that suits them. Offering audience access, online survey programming, data dashboard solutions and advanced analytics, Clariti delivers high‑quality, reliable data on every project. We work with some of the world’s best‑known agencies and consultancies, including WGSN, EY, Nielsen Sports, Brand Finance, Boxclever and PwC. This role is predominantly focused on online quantitative data collection and fieldwork.
Responsibilities
- Oversee small to medium‑sized client relationships and lead the day‑to‑day management of large projects, specifically online quantitative fieldwork.
- Take full ownership of complex projects, with accountability for end‑to‑end delivery of high‑quality research data collection.
- Champion a client‑first approach, ensuring Savanta consistently delivers outstanding service and operational efficiency.
- Drive team improvements by developing new propositions, engaging in marketing activities, and nurturing a positive team culture.
- Play a key role in shaping the future of our Client Service Team and supporting business growth (including Key Account Management and New Business Development).
- Aid the onboarding of new clients with Clariti ways of working proactively working with the Commercial team to ensure service levels are met.
- Support team members in the successful delivery of projects and smooth running of client accounts.
- Having a consultative approach with clients and internal research teams during project setup, providing guidance.
- Managing and developing staff members.
- Working with the internal programming team in utilising bespoke technology.
- Monitoring project timelines, budgets and costs, and able to raise alerts if there are issues with costs / timings.
About You
The role is suited to someone with existing agency expertise in market research operations looking to expand their skill set and advance their career.
Qualifications
- Strong knowledge of quantitative research methodologies within an agency setting.
- Significant experience in project managing online quantitative market research.
- Proven track record of growing client accounts.
- Experience in managing and developing staff members.
- Experience of industry wide platforms and has been actively involved in development and improvement of the systems.
Career Progression
Career progression is possible for all staff that show a passion and drive for continued successful project delivery. You’ll be part of an established, inclusive team with a flat management structure, robust career support, and key responsibility – including account management for long‑term client relationships.
Benefits
- Salary range: £44,000 – £55,000 per annum
- Unlimited annual leave
- Hybrid working
- Flexible working practices
- Ongoing Training & Development
- Health & Wellbeing package
- Financial Health (pension, life assurance, etc.)
- Employee Assistance Programme
- Team & Company Socials
- Committees for Health & Well Being, Charities & Volunteering and DE & I
Equal Opportunity Employer
Savanta is committed to being an equal opportunities employer and continuously strives to be an employer of choice. Our people are our greatest asset – we value workplace diversity and inclusion, oppose all forms of unlawful discrimination, and welcome applications from suitably qualified candidates of all backgrounds. All candidates will be considered equally; however, we are unable to offer visa sponsorship. We encourage authentic responses to demonstrate your experience and approach, rather than relying on Generative AI tools to write your cover letter or any questions in the application process. We may use AI Decoders as part of the review process and if answers match to a high extent that may be factored into the review.
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