Job Title
Incident Manager
Contract
Permanent
Location
Central London
Hours
42 hours per week, 4 on 4 off, days and nights
Pay
£29.71 per hour
Role Overview
At Wilson James, we are seeking a highly skilled Incident Manager to join our dedicated security operations team for a major tech client based in King’s Cross. This position requires effective day‑to‑day response and management of safety and security incidents that may pose a risk to employees or impact business operations.
Responsibilities
- Provide expert guidance and oversight on operational resilience policies and procedures, ensuring alignment with the client’s resilience framework and best practice standards.
- Capture lessons learned from tabletop exercises, make clear recommendations, and drive implementation of agreed actions.
- Communicate critical information effectively to risk owners and key stakeholders.
- Advise management on all security matters, including reviewing and enhancing security policies and procedures.
- Maintain a strong understanding of the client’s core business activities to ensure the Security Operations Centre delivers the most effective security solutions and services.
- Lead and manage security personnel during incident response, ensuring professionalism, effectiveness, and continuous development of the team.
Qualifications
- Experience operating in or supervising a team in a UK Emergency Services control room environment.
- Experience managing incidents with multi‑agency involvement.
- Deliver excellent customer service.
- Business process mapping and risk assessment.
- Hands‑on experience in incident and crisis management.
- Understanding of risk and information security control frameworks.
- Valid SIA licence.
Benefits
- Annual leave entitlement of 5.6 weeks.
- Lifestyle benefits – mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & development – eLearning courses, on‑site training, apprenticeships, in‑house training courses.
- Health and wellbeing – life assurance scheme, access to mental health support specialists, online GP for you and dependents.
- Financial support.
- Discounts on hundreds of retail sites.
- Cycle to Work scheme.
Equal Opportunity
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
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