Facilities Duty Manager – London, NW9

We’re seeking a dedicated Facilities Duty Manager to join Encore at one of our established developments in North West London. This is a full-time opportunity for someone who takes pride in keeping sites well-maintained, safe, and welcoming.

Role Overview

• Location: London, NW9
• Hours: Mon-Fri, 14:00-22:00
• Salary: £35,000

What You’ll Be Doing:

• Building Management: Complete evening site walkarounds, inspecting internal and external communal areas for cleanliness, damage, faults, and any health and safety risks.
• Contractor Management: Manage contractors on site, ensuring they work safely and follow signing‑in/out procedures.
• Emergency Response: Act as the first point of escalation for facilities‑related emergencies between 4pm and 10pm, including leaks, lift breakdowns, fire alarm activations, power outages, access control issues, floods, and security incidents.
• Resident Support: Be a first point of contact for residents, lessees, and visitors, providing reassurance, updates, and support with maintenance issues, complaints, emergencies, and general requests.
• Safety Checks: Carry out or oversee system testing where required, including emergency lighting, fire alarm systems, smoke vents, and lift emergency lines.
• Reporting & Handover: Keep accurate compliance records, incident logs, and handover notes, ensuring the daytime management team has clear information on any outstanding issues.
• Repairs & Maintenance: Raise urgent or emergency work orders out of hours, arrange contractor repairs, and follow up where possible through to completion.
• Team Leadership: Support, oversee, and manage the concierge team, allocating tasks, monitoring workloads, and helping ensure service continuity.
• Presentation Standards: Ensure concierge spaces, lobby areas, and communal areas remain clean, tidy, safe, and presentable at all times.
• Waste & Site Support: Assist with refuse management and any evening waste collection issues, working with existing staff or external contractors as required.

What We’re Looking For

• Experience working on a large or complex development, ideally within residential block management, facilities, hospitality, or a similar operational environment is essential. Armed forces experience would also be welcomed.
• Experience responding to incidents, emergencies, or urgent operational issues.
• Experience leading, mentoring, coaching, or developing a team.
• Contractor management experience.
• A good understanding of health and safety requirements, with practical experience applying them in an operational setting.
• Excellent time management and the ability to prioritise tasks effectively.
• Excellent written and verbal communication skills.
• Good computer skills, including Microsoft Office, particularly Excel, Word, and Outlook.
• A health and safety qualification such as IOSH Managing Safely, or willingness to work towards this within the first year of employment.

What We Offer

• Annual Leave: 20 days + bank holidays (pro‑rata for shift patterns)
• Health Benefits: Access to SmartHealth online services for you and your immediate family
• Wellbeing Support: Eye care vouchers and Cycle to Work scheme
• Recognition: Perkbox rewards and company social events
• Future Security: Company pension scheme

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