Main area Surrey Downs Health and Care Grade NHS AfC: Band 4 Contract Permanent: 7.5 hrs per week Hours Part time – 7.5 hours per week (One day per week) Job ref 343-SDH&C-7981076-A
Employer Surrey Downs Health and Care Employer type Public (Non NHS) Site Banstead PCN Town Epsom Downs Salary £29,812 – £32,715 Per Annum Pro Rata inc Fringe HCAS Salary period Yearly Closing 22/06/2026 23:59
Surrey Downs Health and Care
NHS AfC: Band 4
Job overview
Surrey Downs Health & Care
This is an exciting and innovative role which will involve working alongside community GPs, paramedics, pharmacists, district nurses and a growing team of care co-ordinators and administrators to wrap care around our population as a ‘one team’ approach providing co-ordination and navigation of care and support to our patients.
Main duties of the job
- Take referrals for individuals or proactively identify people who could benefit from support through care co-ordination and have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.
- Work towards increasing patients’ understanding of how to manage and develop health and wellbeing through offering advice and guidance.
- Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
- Work with the wider PCN, MDTs, and the social prescribing service to look at how carers can support people, including identifying carers onto the carer register.
- With training support people to develop and implement personalised care and support.
Detailed job description and main responsibilities
- Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations.
- Help people transition seamlessly between secondary and community care services, conducting follow‑up appointments, and supporting people to navigate through the wider health and care system.
- Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
- Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.
Person specification
Qualifications
- Car Driving Licence
- NVQ Level 3 in adult care – advanced level or equivalent qualifications or working towards
- Intermediate knowledge of IT systems, databases and software programmes such as Outlook, Word, Excel, PowerPoint.
Experience
- Significant administrative/ secretarial experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
Knowledge
- Knowledge of health and social care or the voluntary sector
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