PURPOSE
This role blends project delivery, BAU support, cloud engineering, security, vendor management, documentation, and mentoring. It requires someone who can hit the ground running, communicate clearly, and operate with a high degree of professionalism. You will work across a variety of infrastructure, cloud, automation, networking, and security platforms, supporting both strategic initiatives and daily operational demands. The role includes leading assigned transformation projects, resolving advanced technical escalations, and driving continuous improvements across the IT estate. This position may require occasional out‑of‑hours work and limited travel across the UK, EU and US for project or operational needs.
KEY RESPONSIBILITIES
- Technical Leadership & Project Delivery
- Lead and deliver infrastructure and cloud projects assigned, working collaboratively with senior engineers and stakeholders.
- Contribute to long‑term architectural planning and future‑state designs with a cloud‑first approach.
- Design, deploy, and support Microsoft 365 and Azure workloads, including identity, security, and collaboration solutions.
- Drive implementation of Microsoft Copilot, optimizing end‑user experience and administrative oversight.
- Work on AI automation, agent‑based systems, and emerging Microsoft cloud technologies.
- Lead major infrastructure, cloud, and application migration projects.
- Act as a senior escalation point for third‑line issues through to full resolution.
- BAU Support & Operational Excellence
- Support daily IT operations across servers, networking, cloud services, identity platforms, and security tooling.
- Assist with general IT department needs: hardware procurement, vendor coordination, asset/licensing management.
- Ensure systems meet high uptime, performance, and reliability standards.
- Follow ITIL‑aligned processes: change control, incident and problem management, documentation standards.
- Networking & Infrastructure Support
- Troubleshoot and support core networking components (TCP/IP, DHCP, DNS, routing, VPN).
- Maintain secure, resilient connectivity across cloud and on‑premises infrastructure.
- Security, Governance & Compliance
- Maintain a strong security‑first mindset across all platforms and processes.
- Support governance requirements: GDPR, PCI compliance.
- Contribute to audit readiness and ongoing security enhancements.
- Collaboration, Communication & Stakeholder Engagement
- Liaise with internal teams, clients, business stakeholders, and external vendors.
- Maintain strong communication and build collaborative relationships.
- Translate complex technical topics into clear, user‑friendly language for non‑technical audiences.
- Produce high‑quality documentation: standards, knowledge‑base articles, procedural guides.
- Mentoring & Team Leadership
- Mentor junior engineers in technical and process areas.
- Support skills development, knowledge sharing, and best‑practice adoption.
- Contribute to shaping technical standards and improving operational practices.
- Demonstrate professionalism, quality, and clarity in all interactions.
THE PERSON
- Self‑starter, able to hit the ground running.
- Energetic, eager to learn, and motivated to improve systems and processes.
- Excellent written and spoken English; clear and confident communicator.
- Ability to manage multiple projects and tasks under tight timelines.
- People‑focused, approachable, and able to build strong working relationships.
- High attention to detail, documentation quality, and operational accuracy.
- Keeps up‑to‑date with emerging technologies, cloud advancements, and industry best practices.
- At least 2‑3 years’ experience in a similar Senior / Third‑Line role.
- Ideally holding 2‑3 of: AZ‑104, AZ‑700, AZ‑500, SC‑200, MS‑100.
- Additional beneficial certifications: ITIL Foundation, Security+, Jamf, Linux, M365, AI/Copilot certifications.
DESIRABLE EXPERIENCE
- Experience using APIs for systems integration or workflow automation.
- Building and supporting automation solutions using Azure Logic Apps.
- Experience with Power Platform, especially Power Automate.
- Working within medium‑to‑large enterprise technology environments.
- Vendor management, procurement experience, and supplier engagement.
- Building documentation, technical standards, and internal knowledgebases.
- Exposure to DevOps tools, infrastructure automation, or CI/CD pipelines.
HOURS
We actively encourage our teams to have a good work/life balance and offer flexible working shifts at the HQ. Core shift hours are 10am‑4:30pm with options to shift earlier or later. We also have a 30‑minute early finish on Fridays. This role is a mix of office based (London) and remote working; regular office attendance for face‑to‑face meetings is required.
BENEFITS
- Annual performance‑related bonus
- Competitive salary
- Generous staff discount and regular sample sales
- Generous pension scheme with 8.5% company contribution
- Option to buy an extra 5 days holiday annually
- Enhanced maternity and paternity packages
- Life insurance
- Private healthcare
- Cycle to work scheme
- Early finish Fridays
- Season ticket loan
- Additional benefits with long service
- 25 days annual leave plus Bank Holidays
- Annual Birthday vouchers
- EAP
- Social Events
We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.
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