Lift Service Engineer

Service Engineer (Lift Industry)

Salary: Up to £52k base (depending on experience)

Location / Patch: Southampton/Portsmouth

Discounts platform, Employee assistance program, Death in service, Sickness scheme, Enhanced maternity/paternity leave with service

About the Role

We are currently recruiting for an experienced Service Engineer on behalf of a leading organisation within the lift industry. This is an excellent opportunity to join a well‑established and growing business, working on a varied portfolio of lift equipment.

You will be responsible for maintaining, repairing, and ensuring the safe operation of lifts while delivering a high standard of customer service.

Key Responsibilities of Lift Service Engineer

• Carry out planned preventative maintenance (PPM) across your assigned portfolio, ensuring equipment is safe, compliant, and reliable
• Respond to breakdowns, diagnose faults, and complete repairs within agreed SLAs
• Aim to achieve first‑time fixes to minimise downtime and disruption
• Undertake minor repairs to maintain ongoing operation and prevent escalation
• Accurately use field management systems to record work in real time and ensure job completion
• Identify and report additional repair, upgrade, or modernisation opportunities
• Support neighbouring areas where required
• Participate in an on‑call rota to provide out‑of‑hours emergency support
• Deliver excellent on‑site customer service, maintaining a professional and approachable manner
• Adhere to all health, safety, compliance, and quality standards at all times

Minimum Skills / Experience Required

• NVQ Level 3 in Lift Service, Maintenance, or Repair
• Solid experience as a Service or Callout Engineer
• Strong electrical and mechanical fault‑finding skills
• Full UK driving licence
• Customer‑focused approach
• Professional, reliable, and safety‑conscious
• Able to work independently and as part of a team
• Adaptable, proactive, and solution‑oriented
• Comfortable using digital field service management tools

What’s on Offer

• Competitive salary and overtime opportunities
• Company vehicle and tools provided
• Ongoing training and development
• Opportunity to join a reputable and growing organisation
• Onsite at 8am and finish at 5pm
• Night call: 1 week in 4; standby £50 per weekday night, £125 per weekend night

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