Job Description
News Corp Global Technology is looking for a Deskside Support Analyst to provide internal facing technical support for our employees and contractors. The ideal candidate should have a passion for technology and a desire to help people in a fast‑paced environment and find solutions. The individual in this role has a wide scope of responsibilities including PC, Mac, networking, SCCM, Active Directory, Office 365, and more. They will provide assistance with technical issues, questions, and requests submitted by our customers via remote access, through telephone, e‑mail, ticketing system, and/or hands‑on intervention as needed. Deskside Support Analysts are responsible for coordinating appropriate interactions to address every request to resolution.
Responsibilities
- Work directly with end‑users in person and remotely to resolve complex IT problems.
- Image, deploy, and maintain IT hardware including desktops, laptops, monitors, docking stations, and printers.
- Installation, configuration, and troubleshooting of
- Mac and Windows OS
- Various software and applications
- Basic network configurations
- Resolve 1st and 2nd level support issues concerning hardware, software, networking, Active Directory, applications, and telecommunications.
- Provide support for software with emphasis on Microsoft Windows and Office products, Apple OS X, Adobe creative suites, and other in‑house applications.
- Conference room video and audio support (Zoom and Google Hangouts).
- Own ServiceNow incidents and requests, perform follow‑ups, and ensure proper closure is reached and communicated.
- Support all models of cellular and tablet devices, including Android, iOS, and other mobile operating systems.
Requirements
- Two‑year or Bachelor’s Degree (Preferred) in computer sciences or at least 2 years of prior working experience in a corporate IT environment.
- PC and Mac hardware skills, network printers, and computer networks.
- Excellent oral and written communication skills.
- Customer service‑oriented, team player, good listener.
- Ability to lift 30 lbs. and work under desks at times.
Location
London (News Building)
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, or any other protected characteristic.
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, please email humanresources@newscorp.com with “Reasonable Accommodation” in the subject line and a brief description of the assistance you need.
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