Overview
Corpay is currently looking to hire an Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under the r2c line of business and is based in our Sheffield office. In this role, you will support r2c Online customers, manage service cases, and contribute to customer success through training, implementation, and product quality support. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.
Responsibilities
- Provide application support to r2c Online customers via web, email, and phone.
- Manage service cases from initial logging through to resolution within defined SLAs.
- Log and manage service cases using Salesforce CRM.
- Guide customers on product functionality and best practices.
- Monitor, track, and report on support performance, trends, and recurring issues.
- Log, investigate, and escalate bugs and system issues as required.
- Monitor system usage and identify customers needing additional support.
- Test company products against specifications to ensure quality and performance.
- Support internal and external projects as required.
- Prepare, validate, and manage data for system imports and exports.
- Assist with customer onboarding, adoption, and implementation activities.
Qualifications & Skills
- Experience in application support, service desk, or similar customer-facing technical roles.
- Good understanding of system capabilities and limitations with technical awareness.
- Strong organisational and time management skills with the ability to prioritise workload.
- Customer-focused mindset with commitment to delivering high-quality support.
- Results-driven with strong attention to detail and accountability.
- Strong problem-solving skills with ability to identify and resolve issues efficiently.
- Ability to work collaboratively while taking ownership of responsibilities.
- Commercial awareness and understanding of business priorities.
- Innovative mindset with willingness to improve processes and suggest new solutions.
- Assertive, a team player with multi-tasking ability.
Benefits & Perks
- 4 X Life insurance
- Pension scheme – 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. We are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Transparency & Compliance: Equal Opportunity Employer. Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to protected characteristics and in accordance with applicable law. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring: Corpay may use AI and other technology-enabled tools to support certain aspects of the recruitment process. These tools are designed to enhance efficiency, consistency, and fairness. AI tools do not make final hiring decisions; all employment decisions involve human review.
Candidate Privacy Notice: For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy: Corpay is committed to fair, equitable, and transparent compensation practices. Where required by applicable law, salary ranges will be included in the job posting or provided prior to the interview process. Additional compensation elements may apply where applicable.
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