About Ricoh
Ricoh is a global leader in digital services, recognised for innovation, sustainability and a people‑first culture. We are listed in the Gartner Magic Quadrant, the Global 100 Most Sustainable Companies and named one of Forbes’ World’s Best Employers 2025. At Ricoh people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute and help build a more sustainable future.
Senior Platform Reliability Engineer – London
This senior, hands‑on engineering role is responsible for the reliability, resilience and operational integrity of our hybrid and cloud platforms. The role focuses on operating, stabilising and continuously improving live platforms, ensuring services meet defined availability, performance, security and compliance standards. It combines deep operational expertise with strong automation, Infrastructure as Code (IaC) and observability capability to reduce toil and improve recovery.
Responsibilities
- Deliver standards for availability, latency, performance, capacity and scalability.
- Take part in root‑cause analysis and problem management for major incidents.
- Champion blameless post‑mortem culture and ensure actions are tracked and closed.
- Drive infrastructure‑as‑code and automation across Azure and co‑lo environments.
- Evolve image bakery pipeline for secure, repeatable server images.
- Embed observability using metrics, logs, traces and alerting tools.
- Partner with SRE and helpdesk teams to deliver service.
- Oversee automated patching, vulnerability remediation and configuration compliance.
- Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate and capacity.
- Occasional travel to datacentres and offices to ensure projects and service meet business requirements.
Qualifications
- Strong business awareness alongside technical capability, with a clear understanding of how infrastructure services support business operations, customer experience and strategic objectives within a Cloud‑First strategy.
- Previous experience in a similar role and solid practical knowledge of infrastructure, cloud and operations, beyond task execution.
- Strong background in Azure (IaaS, PaaS, networking, identity, storage) and on‑prem data centre operations.
- Hands‑on skills with infrastructure‑as‑code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), CI/CD pipelines (Azure DevOps, GitHub Actions).
- Experience with monitoring/observability tools, alert design and dashboarding.
- Commercial awareness, including experience working with vendors, understanding cloud consumption models, licensing and support contracts, and contributing to cost optimisation and risk assessments across cloud and hybrid environments.
- Service‑focused mindset with IT service management knowledge, clear communication, documentation, effective incident and problem support, and continuous improvement of platforms and services.
- Knowledge of networking, security and OS fundamentals (Windows/Linux).
- Experience operating in ISO 27001 or similar regulated environments.
- Experience integrating with ITSM platforms (e.g., ServiceNow) and aligning with ITIL processes.
- Understanding of the business and application impact of infrastructure decisions.
- Working knowledge of security, architecture and vendor/commercial considerations to support informed decision‑making.
Benefits
- Meaningful, supportive and fulfilling work.
- Opportunities for learning pathways, mentoring and career advancement.
- Pay and rewards aligned to performance.
- Wellbeing resources, flexible working and diversity & inclusion focus.
- Volunteer, sustainability and community programmes.
Equal Opportunity Employer
Ricoh is an equal opportunities employer and welcomes applications from people of all backgrounds, identities and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to a fair and inclusive recruitment process. If you require reasonable adjustments at any stage, please let us know.
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