Job Title: Senior Lead – Home Auditor
Location: Leicester, London or Bexhill (all hybrid)
Role Overview
This role combines operational leadership and technical claims audit experience. You will lead, motivate, and develop a team of Home Claims Auditors, ensuring delivery of a robust Audit function aligned with business objectives. The role also involves completing operational and external audits to provide Hastings with assurance on Home Claims performance and risk.
Job Details — Experience Required
- Leading a group of colleagues to ensure successful outcomes, maintain delivery against schedules/SLA, and completing 121’s, team meetings and PDRs
- Developing a comprehensive understanding of internal and supplier claims processes, commercial initiatives, best practices, and the impact of inefficiencies on customer journey, leakage, financials and fraud
- Designing and developing flexible audit approaches that monitor and measure performance against changing business needs
- Managing relationships with senior stakeholders within each supplier, ensuring effective scoping, agendas, and feedback, and delivering on‑site and remote risk‑based audits
- Collaborating with commercial teams, operational management and Claims leadership to identify remedial actions, track delivery, and secure financial benefits in line with objectives
- Managing root‑cause analysis for systems, controls and complaints (including FOS) and recommending improvements to reduce justified complaints, increase renewal retention and comply with FCA regulations
Essential Skills / Experience
- Strong audit experience, ideally in external supplier space within a regulated environment such as insurance or financial services
- Proven leadership experience with strong coaching and team development skills
- Strong analytical and problem‑solving skills, able to use MI to identify risk and opportunities and propose proactive solutions
- Knowledge of home/household claims in an insurance setting is advantageous
Benefits
- Competitive salary and £5 k car allowance
- Flexible hybrid working approach
- Annual 4Cs performance bonus scheme
- Private medical insurance (PMI) for Band 4 colleagues
- Life assurance cover, income protection and matched pension contributions up to 10%
- Financial wellbeing support, mental health programmes, and workplace wellness initiatives
- 27 days annual leave plus bank holidays, with option to buy or sell a week
- Healthcare cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work and technology schemes
Other Information
Regrettably we are unable to offer sponsorship for this role.
Equal Opportunity
Hastings Group is an equal opportunities employer and treats people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religious belief, sexual orientation, gender reassignment or marital/family status. Referencing includes credit and criminal record checks.
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