Platform Operations Manager (DevOps & Site Reliability Engineering)
Full-time Permanent Mid-level Senior
Description
Location: Hybrid – working from our Canary Wharf office 2-3 times per week
Reports to: Director of Engineering
Salary: Up to £75,000
Manages: Platform Operations & DevOps Team (UK & India)
At Care ADHD, our mission is to transform ADHD care through innovation, data, and technology — delivering accessible, patient-centred services that improve outcomes for individuals, clinicians, and healthcare providers.
We believe that high-quality data and meaningful insight are essential to improving clinical services, understanding patient journeys, and ensuring that care is delivered efficiently and effectively.
The Role
We are looking for an experienced and hands‑on Platform Operations Lead to own the reliability, availability, performance, and operational stability of Care ADHDʼs technology platforms. This role combines DevOps, Site Reliability Engineering (SRE), cloud infrastructure, platform operations, and technical leadership — ensuring that our systems are securely deployed, highly available, scalable, and operational 24/7/365. You will lead platform operations across both the UK and India, working closely with engineering, QA, security, and product teams to ensure our infrastructure and deployment capabilities support a fast‑moving and high‑quality engineering organisation. This is a highly technical leadership role requiring someone who is equally comfortable defining operational strategy, improving engineering practices, and being hands‑on with cloud infrastructure, automation, monitoring, incident response, and reliability engineering.
What You’ll Be Doing
Key Responsibilities:
Platform Reliability & Operations
- Own the operational health, availability, and reliability of all production and non-production environments
- Ensure platforms are monitored, maintained, and operational 24/7/365
- Lead platform incident management, root cause analysis, and service recovery processes
- Establish and improve operational readiness, resilience, and disaster recovery capabilities
- Define and manage SLAs, SLOs, and operational performance metrics
- Ensure high levels of platform uptime, stability, scalability, and security
- Design, build, and maintain cloud infrastructure primarily within AWS
- Lead infrastructure automation and Infrastructure as Code initiatives using Terraform or AWS CDK
- Design and optimise CI/CD pipelines to support efficient, secure, and reliable software delivery
- Improve deployment automation, release management, and environment consistency
- Support engineering teams with platform tooling, deployment strategies, and operational best practices
- Drive improvements in: Deployment reliability, Infrastructure scalability, Platform security, Cost optimisation, Operational efficiency
Site Reliability Engineering (SRE)
- Implement and maintain observability solutions including: Monitoring, Logging, Alerting, Tracing
- Develop proactive approaches to incident prevention and operational resilience
- Lead reliability engineering practices including: Capacity planning, Performance monitoring, Fault tolerance, High availability design
- Reduce operational toil through automation and self‑service tooling
- Establish strong incident response and post‑incident review processes
Leadership & Team Management
- Lead and mentor platform operations and DevOps engineers across the UK and India
- Build a collaborative, accountable, and high‑performing operational culture
- Allocate and coordinate operational resources across projects and platform priorities
- Work closely with the Director of Engineering to align platform strategy with product and engineering delivery goals
- Collaborate with engineering leads, QA, security, and product teams to support platform and release readiness
Security, Compliance & Governance
- Ensure infrastructure and operational processes follow security best practices
- Support compliance with GDPR and healthcare‑related operational standards
- Help implement operational governance, access controls, and infrastructure security policies
- Work closely with security and engineering teams to manage vulnerabilities and operational risk
Technology Environment
- AWS cloud infrastructure
- Kubernetes and containerised services
- Serverless platforms (AWS Lambda, API Gateway)
- Node.js / TypeScript applications
- PostgreSQL and cloud‑native databases
- Terraform / AWS CDK
- CI/CD pipelines and deployment automation
- Monitoring and observability tooling
- Microservices and event‑driven architectures
What We’re Looking For
Experience
- 8+ years of experience in DevOps, Platform Engineering, SRE, or Infrastructure Engineering
- Proven experience leading operational or platform engineering teams
- Strong experience managing distributed or offshore technical teams
- Experience supporting business‑critical production systems with high availability requirements
- Experience operating cloud‑native platforms in AWS environment
Technical Skills
Strong hands‑on experience with:
- AWS cloud infrastructure and services
- CI/CD pipeline design and automation
- Infrastructure as Code (Terraform or AWS CDK)
- Kubernetes and container orchestration
- Monitoring, logging, and observability platforms
- Incident management and operational support
- Linux systems administration and networking fundamentals
Strong understanding of:
- Site Reliability Engineering principles
- High availability and disaster recovery design
- Platform scalability and resilience
- Security and operational governance
- Performance optimisation and capacity planning
Experience with tools such as:
- Terraform
- GitHub Actions / GitLab CI / Jenkins
- CloudWatch
- PagerDuty or similar incident management tooling
Operational Leadership
Strong ownership mindset with the ability to lead operational stability and platform reliability across the organisation.
Communication
Excellent communication and stakeholder management skills, particularly across distributed engineering teams.
Problem Solving
Calm and effective under pressure with strong incident management and troubleshooting capabilities.
Collaboration
Works effectively across engineering, product, QA, and security teams to support reliable platform delivery.
What Success Looks Like
- Stable, secure, and highly available platforms operating 24/7/365
- Reliable and efficient deployment and release processes
- Strong monitoring, observability, and incident management practices
- Reduced downtime, operational risk, and deployment failures
- High‑performing platform operations teams across the UK and India
- Engineering teams enabled through strong platform tooling and operational support
Why Join Care ADHD
This is an opportunity to play a critical role in building and operating the platform infrastructure behind a growing digital healthcare organisation focused on improving ADHD care and patient outcomes. You’ll have significant influence over platform reliability, operational strategy, engineering enablement, and cloud infrastructure — helping ensure the technology powering our services is secure, scalable, and always available.
What You can Expect From Us
- Hybrid working – work from our Canary Wharf office 2-3 times per week
- 25 days annual leave (plus UK public holidays)
- Team get‑togethers
- A paid day off on your birthday
- Office equipment when you join
- £500 stipend to set up your home office*
- Pension contribution
- Be part of one of the UK’s most ambitious HealthTech start‑ups
At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.
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