Service Desk Lead: SLA, People & Client Success

A leading technology provider in the United Kingdom is seeking a Service Desk Manager to oversee a team of support engineers. The role involves monitoring performance to meet SLAs, managing escalations, and providing technical support where necessary. The ideal candidate will have over 5 years of experience in a service desk setting and demonstrate strong leadership skills. This role requires excellent communication abilities and a proactive approach to client management. Possibility for travel within the UK may be required.#J-18808-Ljbffr…