Head of Customer Operations and Sales Support

Head of Customer Sales Support (Maternity Cover – 9–12 Months)

York/Harrogate/Knaresborough

The Opportunity

We are seeking an experienced and driven Head of Customer Sales Support to join our team on a 9–12 month maternity cover contract. This is a key leadership role, responsible for overseeing the sales support function and ensuring the delivery of high-quality, efficient support to our sales team and customers.

This is an excellent opportunity for a proactive and commercially-minded individual to step into a senior role and make an immediate impact within a dynamic and fast-paced business.

Key Responsibilities

• Lead, develop and motivate the Sales Support team to deliver exceptional service
• Oversee all sales support processes, ensuring efficiency, accuracy, and continuous improvement
• Act as a key link between Sales, Operations, and Customer Service teams
• Drive process improvements and implement best practices to enhance performance
• Manage reporting, forecasting support, and sales administration activities
• Ensure KPIs and SLAs are consistently met and exceeded
• Support senior leadership with insights, analysis, and operational recommendations

About You

• Proven experience in a Customer Sales Support function.
• Strong people management skills with the ability to inspire and develop teams
• Highly organised with excellent attention to detail
• Commercially aware with strong analytical and problem-solving skills
• Confident communicator with the ability to influence across multiple stakeholders
• Comfortable working in a fast-paced and evolving environment

What We Offer

• Competitive salary of £45,000 – £55,000
• Flexible / hybrid working options
• Opportunity to lead a high-performing team
• Exposure to senior leadership and strategic decision-making
• A supportive and collaborative working culture

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