Senior ServiceNow Process Leader – ITSM & CSDM

Company: Cognizant Technology Solutions
Apply for the Senior ServiceNow Process Leader – ITSM & CSDM
Location: London
Job Description:

Cognizant Technology Solutions is seeking a Lead ServiceNow Business Process Consultant / Business Analyst based in London with a hybrid work model. The role involves analysing, designing, and optimising business processes on the ServiceNow platform, focusing on ITSM, CMDB, CSDM, and Discovery.

You will lead business process initiatives, define requirements, and collaborate with stakeholders to ensure scalable and secure solutions. Ideal candidates will have expertise in ServiceNow, business analysis, and ITIL processes.

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Posted: June 8th, 2026