Performance Officer

We are looking for a talented and analytical Senior Performance Officer to join our Highways and Infrastructure team. In this key role, you will support the management of highway maintenance and management contracts by analysing performance data, monitoring contract compliance, and providing high-quality management information to support service improvement and effective decision-making. Working closely with the Principal Performance Officer, you will support the delivery of high-quality highways services.

Responsibilities

• Monitor and analyse service provider performance against contractual requirements.
• Produce performance reports and management information to support contract management and payment processes.
• Identify trends, risks, and opportunities for service improvement.
• Support audits, data verification, and compliance activities.
• Work collaboratively with service providers, stakeholders, and colleagues across the council to ensure effective contract delivery.

Qualifications

• Extensive knowledge of highway maintenance and management services, including the council’s statutory highway obligations.
• Good understanding of service contract management, ideally within highways maintenance and management.
• Experience of performance reporting, analysis, and compliance monitoring.
• Ability to interpret financial, statistical, and technical information to support decision-making.
• Strong communication and relationship‑building skills.
• Advanced IT skills, particularly in Excel, with the ability to analyse data and improve processes.
• Relevant professional qualification or equivalent expertise and experience in analysing data.
• Experience of service contract management.
• Ability to interpret data to support decision making.

Benefits

• Membership of West Midlands Pension Fund with generous employer contributions.
• Enhanced Holiday Entitlement – 30 days, increasing with length of service.
• My Rewards Scheme – access to 800+ brands providing discounts and savings.
• Health and wellbeing support including independent and confidential employee assistance, counselling, occupational health.
• Excellent terms and conditions, generous annual leave, a great pension scheme, wellbeing support, annual travel passes, and discounts at a number of city centre establishments.

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