Collection & Recovery Specialist (x 2)
We are recruiting two Collection & Recovery Processing Specialists within the Debt and Income Maximisation Team in the Revenues and Benefits Service.
About the Role
As a Collection & Recovery Specialist you will work within the Debt and Recovery Teams, responsible for managing complex cases and supporting colleagues to maximise revenue for the Council. You will respond to service queries and handle complaints and enquiries within agreed deadlines, ensuring a high standard of service delivery.
You will join a dedicated team, working with skilled managers to deliver an ambitious programme of change focused on continuous improvement and high‑quality services, while providing strong leadership and direction.
This role offers hybrid working, with a mix of home and office‑based work. You will have a contractual work base and attend as required, supported by technology that enables effective remote working and collaboration.
Responsibilities
- Manage complex cases within the Debt and Recovery Teams.
- Respond to service queries and handle complaints and enquiries within agreed deadlines.
- Deliver a high standard of service delivery in line with Council expectations.
- Support colleagues to maximise revenue for the Council.
- Work within a dedicated team delivering continuous improvement and high‑quality services.
About the Candidate
We are looking for a motivated individual who thrives in a fast‑paced environment and is committed to delivering excellent service. You will have experience managing complex workloads, strong communication skills, and the ability to handle sensitive enquiries effectively.
Qualifications
- Experience managing complex workloads.
- Strong communication skills.
- Ability to handle sensitive enquiries effectively.
- Organised, able to meet deadlines, and confident supporting colleagues.
- Proactive and adaptable approach.
- Commitment to teamwork and making a positive difference in an inclusive environment.
Benefits and Working Conditions
Benefits include staff discounts, enrolment into the local government pension scheme, immediate life cover and ill‑health protection. We have a strong flexible working approach, hybrid working, family‑friendly employment initiatives, and an annual leave package starting with 28 days leave plus public holidays.
Eligibility and Legal
This post is subject to a Basic DBS check.
Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.
We advise candidates who require sponsorship to evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.
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