Service Team Leader

About the Role

At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader.

This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry.

This role is 42.5 hours per week and attracts an OTE of £45,000.

Key Responsibilities

• Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
• Seeing customers to support and help the efficiency of the front desk.
• Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service.
• Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
• Achieve both the business and manufacturer KPIs for performance leading.
• Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
• Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
• Manage the collection and delivery diary including allocating jobs to drivers.
• Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
• Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
• Identify and drive a performance that exceeds market competition and best practice in the industry.

Essential Skills

• At least 5 years of experience of working as a Service Advisor in a franchised dealership
• Experience as a Team Leader or Deputy Service Manager
• Experience of and confidence in resolving customer feedback in a timely manner
• Knowledge of Microsoft Office, Excel and Kerridge
• Familiarity of warranty procedures would be advantageous

Benefits

• Bonus scheme
• Private Medical Insurance
• Health cash plan – Claim back medical costs
• Rewards platform – Gym & high street discounts
• 25 Days Holiday (plus Bank Holidays)
• Contributory Pension Scheme
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts
• Employee Assistance Programme
• Staff Referral Scheme
• Learning and Development
• Enhanced Family Leave
• Volunteering Opportunities
• Onsite Parking

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