About the Company
At Anima Care, our vision is simple. We want to be the trusted, independent leader in pet cremation, setting the standard for dignified, compassionate aftercare.
About the Role
We are currently recruiting for a Training & Implementation Project Manager on a fixed term contract for 9-12 months. You will report into the Chief Operating Officer who is based in the UK but will also work closely with the Anima Care Europe Programme Team.
Responsibilities
Project & Implementation Leadership
- Own and manage end‑to‑end implementation plans for NOE, from pre deployment through to go live and post launch evaluation.
- Develop and maintain detailed project plans, timelines, milestones and resource requirements.
- Identify, track and proactively manage implementation risks and issues.
- Ensure deployments are delivered on time and to scope.
- Maintain accurate, up to date project documentation and reporting.
Training & Adoption
- Deliver structured training programmes for Internal Anima Care UK teams and Veterinary customers and partners.
- Deliver hands on, practical system training, tailored to UK workflows and customer needs.
- Support local champions and sales teams in onward enablement.
- Monitor adoption, identify learning gaps and coordinate follow up training where required.
Stakeholder & Customer Engagement
- Act as a primary point of contact for veterinary partners during implementation.
- Build trusted relationships with customers, ensuring clarity, confidence and engagement throughout rollout.
- Work closely with Sales, Operations, IT, Finance and European Project teams to align delivery.
- Provide clear, regular progress updates to internal leadership and project stakeholders.
Governance & Alignment
- Ensure implementation aligns with Anima Care Europe standards while reflecting UK operational realities.
- Support change management, ensuring new ways of working are understood and embedded.
- Capture feedback and lessons learned to refine rollout and training approaches.
Skills & Experience
Essential:
- Strong experience in training delivery and/or project implementation.
- Proven ability to manage multiple workstreams in a fast‑paced environment.
- Excellent interpersonal, communication and presentation skills.
- Confidence working directly with customers and senior stakeholders.
- Strong organisational skills, with attention to detail and delivery.
- Comfortable working independently, with a high degree of ownership.
- Full UK driving licence and willingness to travel extensively.
Desirable:
- Experience within the veterinary or cremation sectors.
- Background in system implementation or digital platform rollout.
- Understanding of vet practice workflows and commercial pressures.
Personal Attributes:
- Calm, credible and customer‑focused.
- Pragmatic and solutions‑oriented.
- Confident leading change and influencing without authority.
- Passionate about training, quality and getting things right first time.
Equal Opportunity Statement
Anima Care is an equal opportunities employer. We are committed to creating an inclusive workplace that reflects the communities we serve.
…