An exciting opportunity has arisen for a highly organised and motivatedAppointments Co-ordinator to join our busy and supportive Sleep Disorder Centre team at Queen Victoria Hospital.
This is a key administrative role, supporting the efficient running of the service through the co-ordination of patient bookings, waiting lists, and diagnostic pathways. You will play a vital part in ensuring patients receive timely care while helping the Trust meet important performance targets.
Main duties of the job
- Co-ordinate and schedule outpatient, inpatient, and home diagnostic appointments
- Manage and maintain accurate waiting lists and patient pathways
- Support delivery of RTT (Referral to Treatment) targets through effective tracking and data entry
- Handle high volumes of patient calls and enquiries with professionalism and empathy
- Work closely with clinical teams to optimise clinic utilisation and patient flow
- Ensure clinic outcomes, DNAs, and pathway updates are accurately recorded
Qualifications and Experience
- Maths & English GCSE or equivalent
- Experience of working within a healthcare environment or the general public
- Experience of using digital platforms
Knowledge and Skills
- Good understanding of Word, Excel and Outlook
- Excellent written and verbal communications skills
- Advanced keyboard skills
Attributes
- Ability to work under pressure
- Methodical and focused
- Experience of working within a Hospital Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary
Depending on experience £25,760 to £27,476 per annum – dependant on experience
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
276-8023813-AC
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