Senior Team Leader (Gas and Mechanical Services)

Job Overview

We’re looking for an experienced and customer focused Senior Team Leader (Gas and Mechanical) to join Yorkshire Housing, leading the delivery of Gas and Mechanical Services across our homes in Yorkshire.

In this role you will play a key part in ensuring services are delivered safely, efficiently and in line with compliance requirements, while supporting and developing teams to provide a high‑quality customer experience.

Key Responsibilities

• Lead and support teams to deliver planned and reactive gas and mechanical services.
• Oversee day‑to‑day operations, ensuring work is completed on time and to a high standard.
• Monitor performance, identify risks and implement improvements.
• Manage subcontractors and ensure services are delivered safely and effectively.
• Take ownership of customer complaints, ensuring timely and fair resolutions.
• Ensure compliance with all relevant regulations, standards and health & safety requirements.
• Support workforce planning to align resources with service demand.
• Provide technical expertise and guidance to support high‑quality delivery.
• Conduct site visits and inspections to ensure compliance and quality standards are maintained.
• Promote a culture of safety, accountability and continuous improvement.
• Support multiskilling and development across teams to build resilience and flexibility.
• Stay up to date with industry developments, technologies and best practice.

Qualifications and Experience

• Strong technical knowledge in gas and mechanical services.
• Experience leading teams in a similar environment, ideally within social housing.
• Knowledge of compliance, health & safety and regulatory requirements.
• Experience managing performance and driving improvements.
• Excellent organisational and workforce planning skills.
• Strong communication and relationship‑building abilities.
• A proactive and solutions‑focused approach.
• Strong commitment to delivering excellent customer service.
• Confidence working with systems and maintaining accurate data.
• Strong IT skills including Microsoft Office and Excel.
• Relevant gas qualifications including CCN1, CENWAT, CKR1 and HTR1A.
• Full UK driving licence and access to a car.
• Experience with renewable technologies and commercial gas qualifications would be advantageous but are not essential.

Benefits

• Annual salary of £51,750 plus £2,000 car allowance per year (35 hours per week).
• 26 days annual leave (rising each year to 31 days) and bank holidays.
• Health cash plan (claim back on prescriptions and eye tests).
• Retail discounts.
• Pension scheme with employer matching up to 9%.
• Flexibility through a hub, home, roam approach.
• Access to wellbeing support package, free fitness classes, instant My GP service and free counselling sessions.
• Internal and external training opportunities.

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