Student Support Coordinator

Student Support Coordinator

Location: Stratford and Woolwich, London

Role Type: Full-time, Permanent

Role Overview

The Student Support Coordinator at SCCD Training will provide comprehensive support to our learners throughout their training journey. Acting as a primary point of contact, you will ensure students are engaged, motivated, and have access to all necessary resources to successfully complete their programs.

Key Responsibilities

• Serve as the first point of contact for student queries, providing guidance and timely support
• Monitor student attendance, progress, and wellbeing, addressing any concerns promptly
• Coordinate with academic and placement teams to facilitate smooth learner experiences
• Develop and implement intervention plans to support students facing challenges
• Maintain accurate records of student interactions and support activities in the CRM system
• Organize orientation sessions, workshops, and wellbeing activities to enhance student engagement
• Ensure compliance with safeguarding and data protection policies

Candidate Requirements

• Experience in student support, education, or related fields
• Strong interpersonal and communication skills with a compassionate approach
• Ability to manage multiple student cases simultaneously with attention to detail
• Proactive problem-solving skills and the ability to work collaboratively with various teams
• Knowledge of safeguarding best practices and data protection regulations
• Experience using CRM or student management systems is preferred
• Understanding of the UK education sector and teacher training pathways is an advantage

Benefits

• Impact: You are directly responsible for helping people change their lives and enter the teaching profession
• Growth: Opportunity to move into Senior Placement or Business Development roles
• Culture: A fast-paced, high-energy environment with a focus on collective team success

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