IT Operations Manager

IT Operations Manager – Leeds + Hybrid – £60,000 – £70,000

About the role

We are seeking an experienced and proactive IT Operations Manager to lead and develop our IT function. This is a key hands‑on role within the firm responsible for ensuring systems, infrastructure, and security are robust, compliant, and aligned with the business’s strategic goals. You’ll oversee day‑to‑day IT operations, manage a small team, and play a central role in driving efficiencies, supporting colleagues, and implementing secure and future‑focused technology solutions. This offers an excellent opportunity to take ownership of a critical function within a forward‑thinking firm and shape IT strategy to make a real impact across the organisation.

Responsibilities

• Oversee the daily operations of the network and hybrid server infrastructure
• Ensure IT systems are aligned with current and future business needs
• Manage IT budgets, forecasting, and cost‑effectiveness across the function
• Lead on IT risk management, disaster recovery, and backup processes
• Implement and maintain network, data, and communications security
• Maintain Cyber Essentials Plus accreditation
• Provide second- and third‑line support for hardware, operating systems, software, telephony and printing
• Manage Microsoft Azure and Microsoft 365 environments
• Oversee reporting and data insights (including audit logs, SQL, Excel and Power BI)
• Maintain and enhance the PMS, including workflows, forms and documents
• Manage telephony systems (3CX) and mobile communications
• Lead and support two members of the IT team
• Manage supplier relationships, contracts, and procurement planning
• Develop and maintain hardware lifecycle planning (3‑5 years)
• Deliver and manage internal IT‑related training (PMS, AML and cyber security)
• Review, update and enforce IT policies and procedures in line with legal and regulatory requirements
• Maintain accurate hardware, software and licensing audits
• Work closely with internal stakeholders to provide reporting and usage insights

Experience required

• Strong technical background with a hands‑on, solutions‑focused approach
• Experience working within a legal or professional services environment
• Experience with Partner for Windows (P4W) case management system (advantageous)
• Experience managing Cyber Essentials audits including Cyber Essentials Plus
• Microsoft Server (2025, 2022, 2019)
• Microsoft environments: Azure (including AVD), Intune, Entra, Microsoft 365
• LAN/WAN infrastructure knowledge
• SQL database management
• Hosted telephony systems
• Managing third‑party suppliers and contracts
• IT service management (ITSM)

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