Pump Service Centre Team Leader

Job Overview

We are seeking a Pump Service Centre Team Leader to lead workshop operations, manage technicians, and ensure the effective delivery of repair and replacement services for internal customers.

Key Responsibilities

• Drive the workshop to meet SLAs for repairs and replacements.
• Ensure a first‑time right approach to repairs in collaboration with internal customers.
• Maintain the highest standards of health and safety within the workshop.
• Manage supplier performance, working closely with category managers and GC colleagues.
• Manage relationships with key internal stakeholders.
• Drive customer service excellence and monitor SLAs to understand and meet requirements.
• Implement innovation and continuous improvement initiatives, including the use of SBF.
• Lead delivery of specific business objectives across the PSC.
• Ensure optimal use of systems and technology to drive efficiency and support financial controls.
• Contribute to the PSC strategy and lead the delivery of local and strategic improvement projects.

Qualifications and Skills

• Strong operational knowledge of pumps and related assets, with the ability to diagnose issues and carry out repairs.
• Experience managing workshop technicians and onsite operations.
• Proficiency with IT systems, including SAP, Excel, Word and PowerPoint.
• Ability to work under pressure to meet targets and a sound numerical and financial awareness.
• Analytical mindset and problem‑solving skills.
• Excellent interpersonal and communication skills to influence customers, stakeholders and suppliers.
• Commitment to health and safety best practices.

Benefits

• 28 days holiday plus bank holidays, with the option to buy/sell up to 5 days per year.
• Annual bonus scheme (up to £2,250 per annum based on company performance).
• Leading pension scheme – company doubles contribution up to 15% when you contribute 7.5%.
• Sharesave – discounted purchase of Severn Trent Plc shares.
• Dedicated training and development with our ‘Academy’.
• Electric vehicle scheme and retail offers.
• Family‑friendly policies, including paid maternity and adoption leave.
• Two volunteering days per year.

Equal Opportunity Statement

We welcome people from all walks of life and celebrate individuality. Severn Trent Water is an equal opportunities employer.

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