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Lewisham and Greenwich NHS Trust 2.79K subscribers
Main area EPR Grade Band 7 Contract Fixed term: 12 months (Short term contract ending 30 June 2027) Hours
- Full time
- Flexible working
37.5 hours per week Job ref 197-RF8333
Lewisham and Greenwich NHS Trust, (LGT), is a community‑focused provider of local and acute care, delivering high‑quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole‑life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three‑quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough‑based boards of the IC S in Bexley, Greenwich and Lewisham.
Job overview
Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts .
The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.
Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.
Main duties of the job
Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces
Development, maintenance and support of Epic Bridges Interfaces
Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans
Assisting Epic/Application teams with the resolution of errors
Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA
Monitoring the TIE error alerts and resolving, escalating issues
Making sure that the Interface design documents are up to date with any changes, fixes performed
Managing the impact on the interfaces when Epic upgrades are conducted
Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained
Ensure compliance to agreed change processes and change control mechanisms
To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers
To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager
The post-holder would be required to participate in the on‑call rota for 24/7 support
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
The duties and responsibilities listed below are representative of the role and its purpose within the service; they are not exhaustive, and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post.
Job Summary
Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts .
The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.
Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.
Key Relationships
Internal (both Trusts)
Network Teams
Server Teams
Clinical Teams
External
Epic TS
NHS England
SEL ICD
OneLondon
Duties and Responsibilities
Main Duties
Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces
Development, maintenance and support of Epic Bridges Interfaces
Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans
Assisting Epic/Application teams with the resolution of errors
Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA
Monitoring the TIE error alerts and resolving, escalating issues
Making sure that the Interface design documents are up to date with any changes, fixes performed
Managing the impact on the interfaces when Epic upgrades are conducted
Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained
Ensure compliance to agreed change processes and change control mechanisms
To support secure decommissioning of any legacy integration environments, data disposal messaging retirement or transfers
To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager
The post-holder would be required to participate in the on‑call rota for 24/7 support
Communication and working relationships
Working closely with Epic work stream leads, controlling the interface delivery life cycle
Working closely with the system suppliers, making sure any interface issues are addressed in timely manner
Escalating any serious issues to Senior Integration Analysts, Integration Manager and/or the Senior Leadership Team through appropriate channels
Working with local Network, Server teams, and Data Centre support to address any server, network issues and making sure the Integration platform is behaving as expected
To establish good working relationships at all levels with Trust staff and other departments within ICTS
Ability to communicate to Clinical users the complex technical issues in a way non‑technical colleagues would understand
Develop and maintain effective networks and relationships with internal and external contacts
Report Interface work progress on a weekly basis
Analysis and judgement
Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level ;
Investigate end users’ preferences and populate databases as part of the configuration process;
Planning
Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines;
Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) and/or the clinical systems team to discuss integration requirements and workflows and/or areas of concern and/or take notes of any action points;
Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met;
Meet regularly with the Senior Integration Analysts and/or Integration Manager to negotiate with, review and prioritise the scope of the integration in accordance with team’s plans;
Plan the design and delivery of complex interfaces
Information Management
Ensure that all generated documentation is fit for purpose, accepted and retained in line with the Team documentation best practices
Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates;
Contribute to knowledge base articles
Management
Work in a complex and unstructured multi‑disciplinary environment; be able to act with minimum guidelines. Be an expert in the application area;
Delivers specialist demonstrations to staff.
Responsible for the writing of test scripts and delivery of the test functions within the Integration team
Management of own personal development
• Ensure that knowledge is retained for all aspects of the Epic Bridges platform and maintaining up to date qualifications and experience on the Epic Bridges platform.
Level of supervision
Work in a complex and unstructured multi‑disciplinary environment
Be able to act with minimum guidelines and set standards for others
Direct reporting on progress to managers and leaders within the IT Clinical services team .
Physical Skills
Advanced keyboard skills are required , with the additional ability to operate and interact with a number of complex systems at the same time
Ability to lift and carry IT equipment on occasional basis
Person specification
Qualifications/ Education
- Master’s Degree or Equivalent experience
Certification
- InterSystems HealthConnect
- Epic Bridges
- Significant experience of working in HealthCare environment
- Experience developing, managing and supporting InterSystems HealthConnect Interfaces
- Significant demonstrable experience of working with Integration engines
- Experience of working within a project environment
- Experience of working with clinicians and securing their engagement
- Experience in the NHS
- Epic Bridges experience
Skills/Knowledge/Ability
- Expertise in problem solving, able to analyse and interpret highly complex IT problems using own initiative and ability to support others to develop this skill.
- Expert knowledge of at least one mainstream programming language Basic Project management knowledge
- Excellent written and verbal communication skills – can explain complex requirements in a clear and concise manner, coupled with the ability to explain complex technical issues in a way that non-technical people may understand.
- Evidence of working sensitively but effectively with professional staff in a diverse environment.
- Ability to make clear rational decisions, exercising independent judgement in a profession and competent manner
- Well organised with a professional approach Advanced independent judgement
- Excellent presentation skills, including the ability to effectively present to senior staff and external professional bodies.
- Able to prioritise workloads and resource them in response to changing demands and requirements
- Ability to manage multiple streams of work simultaneously
- Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion. Knowledge of IG / Data Protection standards in relation to working with health data
- Knowledge of the key issues around system implementation
- SQL/RDBMS knowledge
- In depth specialist knowledge of NHS Information Technology procedures and expertise in NHS ICT system management
Physical requirements
- Advanced keyboard skills are required, with the additional ability to operate and interact with a number of complex systems at the same time
Additional Information
- Willing to work flexible hours when required
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or is LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note: Information provided during recruitment and pre‑employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.
Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.
Employer certification / accreditation badges
Application numbers
To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happening before the advertised closing date.We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
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