Sales Associate – Selfridges

We are currently seeking a full-time passionate and driven Sales Associate to join our beautiful Selfridges concession in London on a one-year fixed-term contract. The role involves developing client relationships and becoming a specialist in Dior couture.

Responsibilities

• Greet, serve and advise customers, delivering the highest standard of customer service at all times.
• Build loyalty with customers by adopting a 1-2-1 personal shopper style approach to sales.
• Demonstrate product knowledge on all categories and stay aware of current advertising, marketing campaigns, new launches and promotions.
• Introduce add‑on sales and achieve maximum sales potential in line with individual and departmental targets.
• Deal effectively with customer complaints, liaising with the line manager when necessary.
• Maintain awareness of sales targets and department performance on a daily and weekly basis.
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department.
• Be conversant with selling systems, cash, credit and exchange procedures.
• Maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product.
• Ensure the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• Carry out any additional duties as directed by the management team.

Qualifications

• Available to work full-time 40 hours per week, with Monday to Sunday flexibility.
• Right to work in the UK.
• Strong knowledge of accessories, leather goods and women’s ready‑to‑wear.
• Previous experience within luxury fashion.
• Excellent communication and relationship building skills.
• Ability to build long‑term relationships with clients.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.

Contract

• One-year fixed-term contract.

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