Role: Reservationist
Hours: Full Time 40 hours per week with rotational evenings and weekends
Salary: £27,000 per annum
We’re seeking a friendly and enthusiastic Hotel Reservationist to join our Reservations team. You’ll provide exceptional customer service while managing guest bookings and creating outstanding first impressions that reflect the high standards of Carden Park Hotel.
Your Day With Team Carden
- Handle guest reservations via phone, email, and online booking systems
- Provide accurate information on room types, rates, packages, and hotel amenities including the spa
- Process bookings, amendments, and cancellations efficiently
- Maintain up-to-date and accurate guest records in the reservation system
- Coordinate with Reception and sales teams to ensure smooth guest arrivals
- Upsell room upgrades and hotel services where appropriate
- Respond promptly and professionally to guest enquiries and requests
About You
- Previous experience in hotel reservations, front desk, or customer service preferred
- Strong communication and interpersonal skills
- Excellent attention to detail and organisational abilities
- Comfortable using reservation systems and basic computer applications
- Ability to multitask and work well under pressure
- Professional telephone manner and customer‑focused attitude
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
Benefits
- Share of the service charge
- Discounted hotel accommodation for yourself, family, and friends
- Discounted food and drink at the hotel when not on shift
- Discounted use of the award‑winning 5* spa, with treatments and retail
- Free staff lunch providedFree on‑site parking
- Access to EAP
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- Free regular transport mini‑bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
Providing world‑class service is at the heart of everything we do. In this role you will have the opportunity to serve the beginning of our guests’ journey, delivering a friendly and informative service that creates a strong first impression. Efficiency, confidence with computer skills, and an excellent telephone manner are key. Previous hotel reservation experience is preferred, but transferrable skills will be supported with your development into the role.
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