Resident Experience Lead – Social Housing Refurbishments

Wates is seeking an experienced Resident Liaison Officer (RLO) to join the team in Swindon, supporting retrofit works within social housing. You will be the main point of contact for residents, ensuring clear communication and positive experiences during refurbishment projects.

The ideal candidate has proven experience in similar roles, excellent communication skills, and a customer-focused approach. A full UK driving licence is required, as you will manage appointments and resolve complaints. The position offers ongoing development opportunities and a supportive team environment.

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