Freelance IT Support Engineer

IT Support Engineer | Contract | Salisbury (with occasional London travel)

8-Week Contract | 2 Days On-Site Per Week | Immediate Start

Contract Details

• Duration: 60 days / 8 weeks
• On-site days: Tuesday & Wednesday or Tuesday & Thursday
• Location: Salisbury office (primary) with occasional visits to London
• Start: ASAP

The Role

You will be embedded within an established Technical Services team, delivering hands-on IT support across a mixed Windows and Mac environment. You will be the go-to person on-site, ensuring end users receive timely, professional, and effective technical support.

Day-to-day responsibilities include:

• O365 administration (Azure AD, Exchange, SharePoint)
• Active Directory user & group management
• Laptop/desktop setup, imaging, and deployment
• Software/application updates and troubleshooting
• Printer and peripheral support
• Network connectivity troubleshooting
• Mobile device support (iOS, Android, Windows Mobile)
• Help desk ticket management via ManageEngine ServiceDesk
• Escalation to Level I and Level III teams where required

What We’re Looking For

• Minimum 3 years of help desk / end-user support experience
• Strong Windows 10/11 and macOS support skills
• Hands-on O365 experience (Exchange, SharePoint, Azure AD)
• Active Directory administration
• OS imaging knowledge
• VPN, network shares, namespaces and mapped drives experience
• Excellent communication skills – able to engage with both technical and non-technical users
• Microsoft and/or Apple certifications are a plus
• SharePoint and encryption knowledge advantageous
• Rudimentary networking knowledge a plus

Qualifications

• Bachelor’s or Associate’s Degree in Computer Science, MIS or equivalent
• Microsoft / Apple technical certifications preferred

Why Apply?

This is a great opportunity to work within a professional, well-structured IT team on a defined contract with a clear scope. You will make an immediate impact from day one with a consistent schedule that works around you.

#J-18808-Ljbffr…