Customer service representative Loughton
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
- Contractual hours: 40
- Basis: Full time
- Region: Greater London
- Job category/type: Aftersales
- Date posted: 18/09/2025
- Job reference: REQ13352
Customer Service Representative
- Location: Contact Centre Loughton
- Hours: 40 hours per week working Monday to Friday 8am-5pm or 9am-6pm
- Salary: OTE up to £28,000, uncapped earning potential
- Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
- Bonus schemes: Customer satisfaction and team performance bonus schemes
Who we are
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock‑up garage in Brunswick Gardens, Cambridge and we are now the UK’s 7th largest motor retail group (AM100 11/24). We operate 130+ car, van, truck and bike franchise stores across the UK. Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
The Role
We are seeking a Customer Service Representative based at our Contact Centre in Loughton. You will assist in providing a high‑quality service for our customers and gain great exposure to our brand. You will be the first point of contact for our Aftersales customers responsible for incoming calls, managing and booking their vehicles in for all aspects of servicing and MOT. You will enjoy making outbound calls, proactively reaching out to our customers from the dealership’s database.
There will be a chance to earn additional bonus on top of your salary by recommending suitable products for your customers and consistently ensuring a fantastic customer journey, encouraging repeat business to the dealership.
Who you are
You will have previous customer service experience, whether this experience is within a face to face or telephone position and enjoy working in a fast‑paced target driven role. We believe in recruiting for the attitude and training for the skills, so to be successful within the role previous automotive experience is not necessarily required, however can be beneficial if you are currently within the automotive industry.
The key attributes that we are looking for
- Influencing skills with the ability and confidence to convert enquiries into bookings
- Providing excellent customer service to maximise customer retention
- Fantastic listening skills to understand customer requirements and needs
- Attention to detail when using multiple systems
- A willingness to learn and develop your product knowledge
- Professionalism, with a commitment to adhere to process and procedure
- Tech savvy, confident using database systems
Is training provided?
We believe in the importance of developing our people and will invest in you and your career should you demonstrate the desire and determination to progress. This is a great opportunity to join Marshall Motor Group and develop into a customer facing dealership role.
Training will take place in our dealership on a 1-2-1 basis, then mentoring support throughout your first month of starting the role. You will have total visibility of the customer’s Aftersales journey in order to understand the importance this role has within our business.
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Equal Opportunity Statement
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Registered in England Number00295579 VAT Reg. No:213209019
Marshall is authorised andregulated by the Financial Conduct Authority. Our firm referencenumber is 310503.
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