Customer Service Representative – Part Time

Job Title: Customer Service Representative

Location: Formby

Salary: £26,938 – £28,609 plus up to £2,000 performance-related bonus

Working Hours: 18.5 hours per week, Monday, Tuesday 09:00am – 17:30pm & Saturday 09:00am – 12:30pm

What You’ll Be Doing

• Set and achieve daily goals and KPIs to influence team success and support salary progression.
• Deliver high‑quality service in call audits and maintain excellent standards.
• Resolve complaints into positive outcomes by using patience, empathy and problem‑solving skills.
• Handle policy queries and changes, acting as the go‑to expert for customers.
• Provide VIP service to every customer, regardless of their situation.
• Act as a brand ambassador, representing the company’s values and creating exceptional experiences.

What We’re Looking For

• Motivation and drive to consistently deliver exceptional service and continuous improvement.
• Strong communication skills across phone and webchat, explaining information clearly and making customers feel heard.
• Empathy and patience for challenging conversations and customer needs.
• Goal‑oriented mindset with a focus on achieving targets and personal bests.
• Attention to detail when managing insurance policies.

Why This Opportunity is Exciting

• Career growth with regular pay increases following training.
• A dynamic, supportive team environment that encourages development.
• Continued learning and development opportunities.
• A positive, high‑energy workplace culture.

Benefits

• 35 days holiday including bank holidays with buy/sell options.
• 24/7 mental health support and free counselling.
• Career development through fairs, leadership programmes and learning on the go.
• Flexible benefits, including early salary access via the internal platform.
• Hybrid working options supporting work‑life balance.
• Recognition awards and social events.

Our Commitment to Colleagues

• Mindful Employer with strong mental health and wellbeing support.
• Disability Confident Level 1 & 2 – creating inclusive opportunities.
• Menopause‑friendly accreditation, supporting all life stages.
• Armed Forces Covenant signatory, honouring service members.
• Great Places to Work 2024/25 status.
• Best Place to Work for Development.
• Best Place to Work for Women.

Additional Details

All successful applicants will undergo standard criminal record and insolvency register checks prior to commencement of employment.

Applicants must have at least one year remaining on a Graduate or Post‑Study Work visa; visa sponsorship is not available.

We support diversity and provide adjustments and flexible arrangements throughout the recruitment process.

Job reference: LI‑JM1

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