Inbound Coordinator

As one of the largest and fastest‑growing powered access companies in the UK, AFI‑Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast‑paced and rewarding career, we’d love to hear from you.

About the Role

Inbound role in a busy sales office in Normanton with an element of returning customer calls.

• Taking responsibility for all inbound calls while supporting two fellow inbound coordinators
• Working in conjunction with 20 other sales team members based in the Wakefield/Rotherham sales office
• Providing site equipment for some of the largest construction projects in the UK
• Resolving customer queries
• Using extensive product knowledge to keep customers informed of our products/services
• Support colleagues who are working towards completing an apprenticeship

We would welcome applications for this Inbound Coordinator role from candidates with the following skills:

• sales, administration, sales executive, client support, cross‑selling
• telephony, inbound, outbound, order processing
• IT literate, presentation
• Internal Sales Executive, B2B, and construction

Benefits

• 25 days holiday, plus statutory holidays
• Inclusion in a profit share scheme
• An auto‑enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt‑out available)
• Death‑in‑Service benefit of 2 x salary
• Healthcare cash plan
• MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few
• Christmas Bonus Payment (Discretionary)

Requirements

• Previous experience dealing with customers over the phone and via alternate modes of communication
• Ability to communicate and work well with other team members and delegate in a small team environment
• The confidence to resolve complicated customer queries
• Demonstrable experience in meeting service levels
• Experience in roles involving but not limited to – retention, inbound customer contact & direct sales
• Excellent organisational skills with a high degree of accuracy when dealing with costings
• Ability to prioritise workloads

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