Homelessness Support Worker

Position Details

• Location: Martin House & Hatfield Road, St Albans
• Hours: Part‑time (32.5 hours per week)
• Salary: £23,271 per annum

Role Overview

Join our dedicated homelessness team supporting adults with complex needs to regain stability, build independence and move towards their own accommodation.

Responsibilities

• Take day‑to‑day responsibility for the running of the service at Hatfield Road (5 beds).
• Support residents with daily routines, life skills and personal goals.
• Respond calmly to challenging situations and maintain clear boundaries.
• Keep the building safe through checks, repairs reporting and maintaining shared spaces.
• Complete accurate case notes, risk assessments and other documentation.
• Spend time at Martin House (16 beds) for safety checks and occasional support, working collaboratively with the wider team.
• Work lone when required; confidence and good decision‑making are essential.

Qualifications & Skills

• Resilient, proactive and calm under pressure.
• Strong communication skills and ability to engage people from diverse backgrounds.
• Organised, IT‑confident and committed to compassionate, person‑centred support.
• Experience is helpful but not essential; strong life experience and the right attitude matter most.

Shifts

• 3‑week rolling rota including evenings, weekends and bank holidays.
• Early shifts: 7:00 am – 4:30 pm.
• Late shifts: 12:00 pm – 10:00 pm.
• Weekend working: one weekend in every three (10:00 am – 6:00 pm).
• A full UK driving licence and access to a vehicle is required (business insurance needed if appointed).

Benefits

• Salary: £23,271 per annum (32.5hrs).
• Pro‑rated annual leave: 33–35 days.
• Blue Light Card – access to thousands of retailer discounts.
• Paid mileage.
• Ongoing training and development.
• Pension & life assurance (3× salary).
• Long‑service awards.
• Monthly attendance bonus.
• Annual salary and cost‑of‑living review.

Requirements

• Right to work in the UK.
• Enhanced DBS check, reference and medical checks.

We are proud to be an Equal Opportunities and Disability Confident employer.

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