Service Desk Specialist & Knowledge Coach

Wavenet Ltd in Manchester is seeking a Service Desk Specialist to manage complex support tickets and enhance service desk team capabilities. You will be responsible for delivering exceptional service quality, ensuring customer satisfaction, and collaborating across departments for continuous improvement.

Ideal candidates should demonstrate strong technical skills, excellent communication abilities, and a commitment to supporting a customer-centric culture. The position offers hybrid working, with a generous annual leave and health benefits.

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