Job Introduction
Are you looking for a career where you can make a real difference in people’s day. We are seeking a Social Media & Content Manager to join our team based from our Head Office in London Bridge (hybrid working). In this role, you will lead the strategy, planning and delivery of high‑quality content across all customer, commercial, corporate and social media channels. It shapes southeastern’s digital storytelling, strengthens brand and reputation, and delivers content that engages customers, colleagues, media and stakeholders while driving measurable commercial impact.
What You’ll Do
- Lead South Eastern Railway’s social media and content strategy to support corporate reputation, commercial objectives, performance storytelling, integration benefits and business priorities
- Develop engaging digital content – including video, graphics, imagery, animations and narrative posts for use across social channels.
- Translate complex operational, performance and programme information into accessible, audience‑friendly content
- Lead day‑to‑day management of corporate social channels, driving proactive storytelling and monitoring trends, sentiment and engagement
- Identify opportunities to highlight success, build transparency and strengthen trust through digital platforms
- Produce digital content for major service changes, blockades, engineering works and customer communications
- Ensure all digital content is aligned with the organisation’s corporate narrative, tone of voice and brand guidelines
- Work closely with the Strategic Communications Manager to integrate digital activity into wider communications plans
- Support incident and crisis communications by producing rapid, clear and accurate updates where required
The Experience You’ll Need
- You’re a digital storyteller – you create compelling content that explains, inspires and engages
- A content marketing expert – you drive engagement and revenue
- You understand audiences – you know what works on digital channels and how to tailor content for impact
- You drive strategy – confident in shaping social media plans that enhance reputation and build trust
- You’re creative and curious – always looking for new ways to tell stories and bring the brand to life
- You’re proactive – you spot opportunities, anticipate risks and act quickly
- You collaborate brilliantly – you work well with colleagues across the business and with external partners
- You make great things happen – from concept to delivery, you take ownership and deliver high‑quality output
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.
Other Things To Know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre‑employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at southeastern, please wait six months before applying again.
What You’ll Get In Return
- A final salary pension
- 25 days annual leave allowance (plus bank holidays)
- Free rail travel across our networks
A Bit About southeastern
We’re one of Britain’s busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. Working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey and making our railway a great place to work.
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