Food & Beverage Manager – Locke at Broken Wharf

Overview

Food & Beverage Manager role at Locke, Broken Wharf in London. Responsible for F&B team leadership, service delivery, operational excellence, financial accountability, and people management.

Responsibilities

• Service Delivery: manage quality objectives, KPIs, act as SME in F&B, ensure policy compliance, handle escalations, manage customer service, log complaints, coordinate with other departments.
• Operational Excellence & Guest Experience: lead daily operations, mentor staff, maintain brand reputation, gather feedback, implement satisfaction systems, cost control.
• Team work: embody company values, foster community spirit, be ethical and consistent.
• Financial F&B Accountability: oversee P&L, drive cost efficiency, review budgeting and forecasting, ensure compliance.
• People Leadership & Performance Management: inspire, coach, develop team, promote accountability and continuous improvement.

Qualifications

• Education: bachelor’s degree in Hospitality Management, Business Administration, or related field (desirable).
• Experience: minimum 2 years in food and beverage management with increasing responsibility; knowledge of menus, wine, spirits, cocktails; financial management and budgeting; excellent customer service track record.
• Skills: motivate staff, delegate, decision‑making, analytical, problem‑solving, operational efficiency, communication, negotiation, hospitality POS proficiency.

Experience: Required

Employment: Full-time

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