Mult Service Agent – Retailer Services £25,510 per annum
9am – 5.15pm Monday – Friday
Welwyn Garden City (Hybrid Working after probation)
About the role
We’re growing our Retailer Services team and looking for customer-focused, tech-savvy individuals to support our network of Managed Site retailers (our “Mults”).
These are some of our most important partners – and you’ll play a key role in delivering a seamless, high-quality service experience across a wide range of PayPoint products, services and devices.
Who are PayPoint?
Since 1996, PayPoint has been powering convenient payment and retail technology solutions across the UK.
With over £15 billion in transactions every year, we’re at the heart of local communities – helping retailers thrive and customers stay connected.
What you’ll be doing
As a Mult Service Agent, you’ll be the go-to expert for our multisite retailers, supporting them across multiple services:
Supplies & Devices
- Ordering till rolls, handbooks and device supplies
- Supporting devices including PP1, PPOS, Sunmi, PP Mini and Zebra printers
- Helping with electricity key and gas card top-ups
Parcels
- Providing end-to-end support for parcel services
Transactions
- Managing transaction reversals and claims
Technical Support
- Diagnosing issues and escalating where needed
Additional responsibilities
- Respond to retailer emails
- Support the wider Managed Retailer team during busy periods
- Keep accurate records within CRM systems
What we’re looking for
- Experience in customer service (contact centre or retail preferred)
- Confident handling multiple systems and product queries
- Strong communication skills (clear, calm and professional)
- Comfortable with technology and learning new platforms
- Ability to stay calm under pressure and manage workload effectively
- Flexible approach to shift patterns and peak periods
What you’ll get in return
- Hybrid working (Welwyn Garden City + home)
- Structured onboarding and training
- Clear career progression (Senior Advisor, Team Leader, wider business moves)
- Supportive, collaborative team culture
- Opportunity to work with one of the UK’s most trusted retail technology brands
This isn’t just another contact centre role.
You’ll be supporting some of our most high-profile retail partners, making a real impact on their day-to-day operations while building a long-term career with PayPoint.
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