General Manager Club & Spa (Maternity Cover)

General Manager Club & Spa (Maternity Cover)

The Lanesborough Club & Spa is seeking an experienced General Manager for its Club & Spa to cover a maternity leave.

Responsibilities

• Lead the Club & Spa team to deliver exceptional 5-star service and create an unrivalled guest experience.
• Build rapport and long-term relationships with members and guests.
• Motivate and develop the team, fostering a professional and high-performance culture.
• Communicate confidently and influence across all areas of the business.
• Operate under pressure, meet deadlines, and maintain organisational excellence.

Qualifications

• Strong passion for luxury hospitality and service excellence.
• Excellent organisational and time-management skills.
• Professional manner and strong interpersonal skills.
• Experience leading and developing a service team.
• Ability to thrive in a fast-paced, high-pressure environment.

Benefits

• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend‑A‑Friend’ scheme
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children’s Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties
• Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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