QA Insights Specialist – Shape Customer Outcomes (Hybrid)

Company: Capital One
Apply for the QA Insights Specialist – Shape Customer Outcomes (Hybrid)
Location: Loughborough
Job Description:

Capital One is seeking a QA Insights Specialist – Principal Coordinator to join a vibrant team in Loughborough. This role focuses on providing quality assurance and actionable insights to improve customer outcomes. Responsibilities include monitoring performance, conducting analysis, and supporting continuous improvement initiatives.

The position offers a hybrid working model and a range of benefits such as a pension scheme, bonus, and private medical insurance. Join us to contribute to our mission of enhancing customer experience.

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Posted: June 14th, 2026