Student Services Advisor
Application Deadline: 28 June 2026
Department: LRC & Reception
Employment Type: Permanent
Location: Liverpool
Compensation: £25,299 – £26,812 / year
Description
Job Title: Student Services Advisor
Department: LRC and Reception
Salary: £22,610.92 – £23,963.16 (FTE £25,299 to £26,812) per annum
Job Type: Permanent
Hours: 35 hours per week, 39 weeks Term Time Only
The City of Liverpool College are seeking a Student Services Advisor to provide a full front‑of‑house service, offering a professional and high‑quality service to students, staff and visitors at Learning Resource Centres and occasionally the College Receptions. Some administrative duties are also incorporated into this post.
The successful candidate will have experience of working in a customer‑oriented environment and knowledge of customer care procedures. You must show an understanding of and commitment to College policies, particularly equality and diversity. This post requires some evening work and flexibility in working hours and location, especially during enrolment and examination periods.
Key Responsibilities
- Serve as the first point of contact for Student Services, welcoming students, visitors, and other customers using Reception and LRC services, and handling information requests and enquiries.
- Help maintain the Reception service desk and visitors’ waiting area and provide a high standard of customer service at all times.
- Support students in using the Learning Resource Centres, including assistance with login, digital services, resource access, and study spaces, and help maintain an environment conducive to study.
- Provide services to students such as ID cards, travel passes, print credits, etc.
- Process incoming and outgoing mail and deliveries, maintaining parcel security and the post room.
- Support students with PayMyStudent (student financial support system) and answer related queries.
- Comply with college cash handling protocols and financial regulations.
- Act as a Fire Marshal or First Aider, as required, in the event of an incident.
- Actively support and implement the ‘One College, One Mindset’ initiative.
- Support cross‑college activities such as enrolment, open evenings and recruitment events.
- Follow departmental policies and procedures and operate within service standards at all times.
- Adhere to organisational policies such as GDPR, Equality, and Financial Regulations.
- Carry out other relevant duties within the framework of this grade, as required at various locations.
- Use new technology in all aspects of job requirements.
- Participate fully in:
- Professional development
- In‑service training sessions made available
- Delivery of in‑service training to others in specific responsibilities
- The college appraisal scheme
Skills, Knowledge and Expertise
Essential criteria
- Minimum Grade C in English and Mathematics or equivalent.
- Experience working in a customer‑oriented environment.
- Experience and knowledge of customer care procedures.
- Good presentation and written communication skills.
- Proficiency with current and emerging IT, such as Office365 and the College app.
- Ability to work both as part of a team and independently.
- Good interpersonal skills, dealing with all customers in a friendly and efficient manner.
- Commitment to College policies, especially equality and diversity.
- Elevated standards for students, colleagues, and oneself.
- Positive, self‑motivated personality.
- Willingness to assist and interact with internal and external stakeholders.
- Flexibility to adapt workload and priorities to meet unit demands.
- Capability to perform varied functions within a team with a positive approach to change.
- Clear commitment to meeting and surpassing customer expectations.
Desirable criteria
- Understanding and awareness of an educational environment.
- Ability to answer enquiries using information retrieval systems (online databases).
- First aid and/or Fire Marshal training certificate.
- Commitment to staying up to date with new technologies and resources, and horizon scanning for improvement opportunities.
- Ability to speak/understand another language.
Please Note: This role may close earlier than the advertised deadline if sufficient applications are received. Early submission is strongly encouraged.
Benefits
Why Join The City of Liverpool College?
As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.
Generous holiday allowance
Up to 30 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 statutory closure days and 2 further days closure at Easter.
Pension Scheme
You’ll be part of the Aviva pension scheme, with contributions up to 10%.
Employee Benefits Platform
Access the COLC Employee Benefits Platform, a one‑stop hub for perks supporting wellbeing, work‑life balance, and everyday savings. Discounts are available at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. Benefits also include the Cycle to Work Scheme, cinema and leisure discounts, tech and home appliance discounts, and optional salary sacrifice.
Health and Wellbeing
All employees have access to Health Assured Employee Assistance Programme (EAP), a confidential support service available 24/7, 365 days a year. Services include a 24/7 helpline, face‑to‑face, online, or telephone counselling, and structured support for issues such as stress, anxiety, relationships, bereavement, legal, and financial concerns. Additionally, you can access an online wellbeing portal, a secure, user‑friendly platform offering self‑help resources, health assessments, articles, guidance on emotional, physical, and financial wellbeing, and the Wisdom App with mood trackers, meditation guides, fitness videos, and self‑help modules.
Medicash Scheme
Access Medicash health plans providing enhanced access to treatment, wellbeing services, and expert care. Free flu vaccinations are also offered.
Life Assurance
Life assurance offers up to three times your annual salary as a benefit payable in the event of death in service.
Travel
Interest‑free loans help you purchase annual travel passes from Merseytravel and Merseyrail, allowing up to two months of free travel without upfront cost.
Flexible Working
Flexible working options are available based on business needs to support employees’ work‑life balance.
Professional Development
A mix of formal and informal development opportunities is offered to sharpen skills, expand knowledge, and accelerate careers.
College Benefits
Free use of excellent sports and fitness facilities, discounted hair and beauty treatments at the Academy and Graduate Hair & Beauty Salons, and staff discounts at the Academy Restaurant.
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