Sales Associate (Key Holder)

Position

Sales Associate / Key Holder (32 hours per week)

Location

TUMI Knightsbridge Store, 55 Brompton Road, London, SW3 1DP

Availability

As soon as possible

Duties and Responsibilities

Acts as the leading force on the sales floor. Demonstrate product knowledge, manage store operations, and run the store independently during non‑peak times. Provide a positive customer experience as directed in the TUMI Selling Ceremony. Motivate the sales team to demonstrate The Difference, develop new client relationships, interact with existing clients to increase sales, and attain monthly, quarterly sales and SPH goals. Build strong partnerships with co‑workers and store management, encourage a training and development culture, and ensure the training roadmap is completed by the team.

Sales

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed SPH goal.
• Convey the importance of the TUMI Customer Experience through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, with the Proximity clienteling app.
• Contribute to the attainment of sales goals and KPIs.
• Demonstrate excellent customer service with great product knowledge, welcoming, and positive client interaction.
• Maintain outstanding productivity; use downtime for training, coaching, follow‑up and feedback.

Communication

• Report and communicate information concerning personnel, merchandise and operations regularly to the Store Manager.
• Business aware; communicate store goals, challenges, and solution‑minded perspectives.
• Contribute to trade feedback; know your client and purchasing trends.
• Actively participate in staff meetings discussing sale steps, policy implementation or changes, merchandise, etc., to encourage information and idea exchange.
• Report merchandise status, best sellers, slow sellers, deficiencies, buying trends to the store manager regularly.
• Diffuse customer service concerns and defer escalated issues to the store or assistant manager.

Merchandising

• Participate in store merchandising to acquire the skills necessary for independent work.
• Adapt Visual Merchandising Guidelines, make smart decisions with implementation, and positively impact business.
• Meet deadlines for window and interior changes.
• Merchandise store to a high standard and direct the team accordingly.
• Implement correct usage of interior signage.
• Ensure all stock is well maintained in good condition.
• Demonstrate and train team to recover and maintain Visual Merchandising standards.

Human Resources

• Assist in orientation and training of new associates.
• Assist management with coordinating daily activities of sales associates.
• Support company philosophies and staff management.
• Motivate team through regular feedback.
• Present a professional, well‑groomed appearance following the dress code.
• Maintain meal and break schedules.
• Maintain high attendance and punctuality.

Operations

• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold; ensure cash registers and money intake balance daily, and all paperwork is checked and signed.
• Ensure name capture is attempted at each transaction.
• Ensure price changes are ticketed accurately and timely.
• Notify manager of damages and partner with manager for proper return to the warehouse.
• Process shipments within 24 hours.
• Maintain proper housekeeping and a secure, hazard‑free environment.
• Carry out Health and Safety procedures; ensure team adheres to H&S guidelines.

Customer Service

• Exemplify the TUMI Difference and TUMI Elite Moments.
• Demonstrate behaviours exemplified in the Selling Ceremony.
• Ensure TUMI University training roadmap is followed and completed.
• Coordinate and seek assistance from the Store Manager and Assistant Manager in closing a sale or suggesting a special order, in‑store home delivery or Safer Pay.
• Client​eling and Data Capture to build ongoing relationships with clients.
• Explain TUMI’s After‑Sales Service philosophy and warranty.
• Build and maintain client relationships through the TUMI App by Proximity.
• Promptly and efficiently process all basic sales transactions via the register or X‑store on iPad.
• Facilitate daily store training culture (TUMI University, The Coach).
• Achieve set goals for UPT through cross‑selling.
• Maintain awareness of the competitive environment.

Loss Prevention

• Maintain inventory on the sales floor by replacing sold merchandise with stockroom items.
• Give feedback on low stock or out of stock to support min/max changes.
• Take part in weekly cycle counts.
• Ensure items are checked for correct price, scanned correctly at the till.
• Ensure items are properly checked in, ticketed, and placed on the selling floor or stockroom within 24 hours.
• Report shoplifters or in‑house theft via Guidelines/Incident Report.
• Control shrinkage through loss prevention awareness and good customer service.
• Assist in inventory organization and implementation for seasonal or as‑needed basis.

The above statements describe the general nature and level of work performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel classified as such.

Skills Required

• Previous retail experience.
• Excellent people skills.
• Team player and motivator.
• Target driven.
• Brand sensibility.
• Good command of English.
• Flexibility.
• Productive during downtime.
• Ability to work under pressure.
• Ability to withstand constant standing, bending and frequent lifting of luggage, up to 15kg per item (adheres to manual lifting procedure).
• Computer literate.

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