Support worker, young people, Nights

Role Overview

We have an exciting employment opportunity for a Nights Support Worker position within CYCs young persons supported accommodation scheme, Howe Hill for Young People (HH4YP), which is part of the CYC Housing Options and Support Service.

Key Responsibilities

• Provide high‑quality resettlement support to customers living at Howe Hill for Young People.
• Maintain a responsive Young Persons Accommodation Project for homeless customers in supported housing.
• Deliver appropriate emotional and physical support to vulnerable young people facing stress.
• Work independently within guidance from a supervisor, coordinating with the team.
• Participate in a 24‑hour, 365‑day service shift rota, including weekends and bank holidays.
• Cooperate with safeguarding and welfare policies, and undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

Qualifications and Experience

• Experience working with homeless people and in supported accommodation.
• Understanding of challenges faced by clients in a supported housing environment.
• Strong interpersonal skills, empathy, ability to remain firm and cope with stressful situations.
• Good initiative and ability to work independently under managerial guidance.

Working Hours & Shift Pattern

The service operates 24 hours, 365 days per year. The successful applicant will be expected to be part of the shift rota patterns, including weekends and bank holidays.

Benefits

• Generous annual leave allowance.
• Access to the Local Government Pension Scheme.
• Comprehensive health and wellbeing initiatives.
• Reward package recognising staff contributions.
• Flexible working practices, community engagement and volunteer activities.
• Continuous learning and development opportunities.
• Discounts, rewards and savings scheme.

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