Primary Care Service Officer

Job Overview

Support multiple areas within NWSSP Primary Care Services, including Transactional Services and Professional and Clinical Services. Deliver high‑quality administrative support across a variety of departments, gain knowledge across Primary Care in a fast‑paced environment, and maintain a high standard of work. The role is hybrid, requiring attendance at multiple sites (Matrix House, Companies House, Cwmbran House) and home working.

Key Areas of Responsibility

• Medical records transfer
• Summarising services
• Quality and assurance functions
• Primary Care clinical waste services
• Gluten free subsidy card scheme

Qualifications

Essential criteria:

• NVQ Level 3 in Administration or equivalent relevant experience.
• Understanding of administrative processes and customer service requirements, knowledge of confidentiality and GDPR requirements.

Desirable criteria:

• Understanding of NHS Primary Care operations.
• Knowledge of medical records handling, summarising, subsidy schemes, or clinical waste.
• ECDL or equivalent digital competence.

Experience

Essential criteria:

• Experience working in an administrative environment.
• Experience handling queries from the public or professionals.
• Experience maintaining accurate records and inputting data.
• Experience working flexibly across teams.

Desirable criteria:

• Experience with medical records, summarising, quality audit or patient schemes and waste service.

Skills and Attributes

Essential criteria:

• Excellent attention to detail and accuracy.
• Good verbal and written communication.
• Strong organisational and time‑management skills.
• Ability to work flexibly across changing priorities.
• Competent in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and within a team.

Desirable criteria:

• Welsh language skills at levels 1 to 5 in understanding, speaking, reading, and writing.

We are committed to flexible working and equal opportunities.

Welsh language skills are desirable.

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