Sales Support Exec/Administrator
Wakefield
£25K – £26K
Monday to Friday 9 – 5.30
Our client is actively recruiting for an experienced Sales Administrator to join a well-established business in Wakefield.
Responsibilities
Working as part of the Sales Support team you will be responsible for:
Taking ownership for the full Customer sales journey from initial enquiry through to order fulfilment, ensuring all requirements are processed accurately and efficiently. Working with internal departments, provide an exceptional customer experience to build and nurture relationships and to generate sustainable growth.
Key Duties and Responsibilities
Develop a deep understanding of products, specifications and applications to effectively understand customer requirements and recommend tailored solutions.
Act as a central point of contact for the entire customer sales journey, providing full administrative support to the Sales Teams.
Accurately process customer orders, ensuring correct pricing, discounts, and product availability, collaborating with internal teams to ensure timely order fulfilment in alignment with departmental SLAs.
Prepare and issue quotes based on customer requirements, ensuring alignment with company pricing policies, while also supporting pricing negotiations with accurate cost breakdowns and commercial reasoning to generate sustainable growth within agreed KPIs.
Collaborate with colleagues and stakeholders across the business to build and maintain strong relationships and ensure effective communication.
Full ownership of post-order customer support, resolving queries and issues in collaboration with internal teams to ensure swift resolutions whilst maintaining high customer satisfaction.
Full Sales Administration support.
This is a very varied Administrative role, supporting customers with their full order journey.
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