Account Manager – International – East Midlands – £25k to £35k pa (depending on experience)

Job Title: Account Manager – International

Salary: £25k to £35k pa (depending on experience)

We are looking for an Account Manager’s to maintain and strengthen the existing client relationships on an International Account. You will work with the Senior/Commercial Managers to maximise your account through exploring new areas for organic development.

Scope

• Responsible for developing long-term positive commercial relationships with relevant Commercial Contacts.
• Manage a portfolio of brands on relevant Commercial account
• Work to standardize operating procedures and facilitate best practices on designated account. Manage and escape any non conformance of procedures.
• Work with the client to improve deliverables, providing training when necessary.
• Operate as the lead point of contact for any and all escalation matters specific to your Commercial account (Internal & External).
• Act as the liaison between the client and internal teams; delivering feedback and ensure the timely and successful delivery of all Artwork.
• Generating accurate reports as and when required; including but not limited to; Forecasting and tracking key account metrics.
• Support the Senior/Commercial Manager with capacity planning and resource requirements. Making recommendations for overtime as and when required.
• Manage the internal account specific Customer Service Representative’s work loads.
• Work alongside the Senior/Commercial Manager to encourage and foster an environment of Customer Excellence.
• Support the Senior/Commercial Manager with under performance.
• Escalate to the Senior/Commercial Manager any observations and/or areas of concern.
• Mentor, guide and support Customer Service Representatives on the designated commercial account.
• Support the Senior/Commercial Manager with contract negotiations.
• Facilitate client quarterly review meetings
• Travel to the customer as and when necessary.

Please note this role will not involve managing employees.

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