We have an excellent opportunity for a self‑motivated, independent and resourceful individual to join the Appointments team in the provision of coordination and administration of patients’ outpatient appointments and referrals. This is an interesting and varied role involving extensive patient contact. Reporting to the Service Coordinator and working closely with the Nursing staff and Admin staff in order to ensure the delivery of this high‑quality service within NHS targets.
Main duties of the job
We are looking for a Co‑ordinator ideally with a clinical or customer service focused background who would be able to work both within a busy team and on their own initiative where required. They must be able to remain calm, prioritise their own workload with many competing demands, possess excellent communication skills combined with an excellent telephone manner and a flexible and pro‑active attitude.
Job responsibilities
The role will range from handling GP and patient queries for clinics, navigating e‑Referral Service and tertiary referrals, making appointments using the various trust systems, answering telephone calls from patients or GPs wishing to make or change appointments or making general enquiries, and handling email requests. Working as part of a team, including clinical staff, the post holder is expected to deliver a responsible and high‑quality appointment booking service to patients and other service users. An up‑to‑date working knowledge of clinics will be needed to enable the post holder to make, amend and cancel appointments and handle queries from internal and external sources, as this is a multi‑skilled and multi‑functional role.
Qualifications
- Maths & English GCSE or equivalent. NVQ 3 or equivalent knowledge or experience.
Knowledge
- Experience booking outpatient appointments.
- Knowledge of Cancer Referrals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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