Company Overview
Lenvi is one of the UK’s leading providers of loan management platforms for the financial services sector. Our technology and expertise help lenders solve complex challenges, from attracting and retaining customers to managing risk and improving efficiency. We are redefining the future of lending through innovative technology, deep industry expertise, and customer‑centric solutions.
Benefits
- 29 days’ annual leave plus bank holidays, and the option to buy more
- Up to 10% pension matching
- A flexible benefits allowance for tech, travel insurance, private medical cover, additional life assurance, holiday purchase, employee discounts and cashback
- Access to a health and wellbeing platform with counselling, legal advice and wellbeing support
- Two paid volunteering days each year
- Learning and development opportunities to support your growth
- A Value Bonus scheme recognising colleagues who go above and beyond
- Discretionary bonus opportunities
- An employee referral scheme
Role Overview
This role supports standby servicing arrangements to ensure loan portfolios can be administered seamlessly if a client or primary servicer faces disruption. It maintains continuity across both securitised and non‑securitised loan portfolios, focusing on administration, data validation, processing, and workflow management involved in onboarding, servicing readiness, and contingency events.
Responsibilities
- Support standby servicing activity across client portfolios and related operational processes
- Maintain accurate portfolio, account, and servicing data across core systems
- Support the onboarding of new standby clients and setup of specific portfolio requirements
- Complete readiness tasks to support seamless portfolio transitions and servicing continuity
- Maintain runbooks, procedures, and contingency documentation to ensure high levels of operational readiness
- Carry out data checks, reconciliations, and validation activity to maintain integrity
- Work collaboratively with internal teams to resolve issues and support high‑quality service delivery
- Support testing, scenario planning, and other readiness activities to ensure preparedness
- Support standby activation activity during incidents or contingency events
- Identify, escalates, and help address potential risks or control gaps
- Follow all regulatory, control, and data protection requirements in daily activity
- Support process improvement initiatives to strengthen standby operations
- Produce readiness, performance, and operational reporting as required
- Maintain accurate, complete, and auditable operational records
Qualifications
- Experience in financial services operations, loan servicing, or a similar regulated administrative environment
- Ability to manage, validate, and maintain accurate data across multiple systems
- Experience following controlled processes with meticulous focus on accuracy and compliance
- Proven ability to manage priorities in a structured and time‑sensitive environment
- Proactive approach to supporting process improvements
- Clear communication skills, with ability to work effectively across operational, technical, and client teams
- Confidence using workflow systems, spreadsheets, and operational platforms
- Awareness of risk, control, and operational resilience requirements
- Understanding of loan servicing, portfolio administration, or financial products (desirable)
- Understanding of regulatory and data protection requirements (desirable)
- Ability to remain effective, calm, and professional during incidents and time‑critical activity
- A ‘can‑do’ attitude; able to work independently while contributing as part of a wider team
Diversity Statement
We encourage individuals from all walks of life, without exception, to join our team. We are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre‑employment screening checks, including 5‑year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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