Product support engineer

Product Support Engineer- Rail

Location: Stoke Gifford (Depot Based) – Bristol

Employment type: Permanent, full time (Mon – Fri)

Role Overview: The Product Support Engineer will conduct routine maintenance and repairs on MTU rail products to the standard specified in the approved manuals and contract(s), embracing digitalisation.

Job Responsibilities

• Perform preventative, scheduled and corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
• Actively participate in continuous improvement activities for maintenance and procedures, providing new improvement suggestions.
• Conduct planned maintenance tasks per operating instructions.
• Attend and participate in meetings with the customer to obtain sign‑off for work performed on their equipment.
• Undertake fault finding and repair using appropriate technical information (e.g., technical drawings and fault finding guides).
• Document all work accurately for the company and the customer.
• Participate proactively in the Company’s HSQE management processes.
• Maintain cleanliness of the SGB onsite facilities.
• Attend local and factory training courses when necessary to keep skills current.
• Carry out other related activities as reasonably required, e.g., cover work in another depot.
• Report parts used during service work as per internal processes to ensure inventory control.
• Use IT systems such as Go!Care, C4S, eWeb, Go!Manage, Diasys, Outlook, etc.

Qualifications

• Engineering background.
• NVQ Level 2 in Engineering or equivalent.
• Outstanding safety awareness.
• Proficient in MS Office (XLS, Word) and email; on-the-job training for SAP, MTU Business Portal.

Preferred Requirements

• Proactive and initiative-driven.
• Strong organisational skills and flexible attitude.
• Excellent teamwork ability.

Rolls-Royce is committed to a respectful, inclusive, and non-discriminatory workplace where diversity is valued. All qualified applicants will receive consideration.

Type of Contract: Permanent

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