Senior Complaints Leader – Hybrid, FOS & Regulatory Impact

Zopa Bank Limited is searching for a Complaints Manager in London. This pivotal role requires leading a team in managing complaints across banking and lending products.

You’ll be responsible for decision-making on complex cases and ensuring continuous improvement in processes based on complaint insights. The position allows for hybrid working and emphasizes collaboration and a good work-life balance.

Strong knowledge of FCA regulations and experience in retail banking or fintech are essential for success in this role.

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